HOLIDAY SHIPPING DEADLINES
-FREE Shipping: 3pm EST 12/10
-Priority Ground: 3pm EST 12/15 for western states and 12/16 for eastern states
-FedEx 3 Day: 3pm EST 12/20
-FedEx 2 Day: 3pm EST 12/21
-FedEX Overnight for Thursday 12/24 arrival: 2pm EST on 12/23
*Please call (866)906-7848 for personal assistance if you have any doubts about transit times or inventory levels
GENERAL SHIPPING INFO
- Add items to your shopping cart to calculate weight based shipping rates.
- Maryland residents will be charged 6% sales tax.
- Non backordered items ship within 1-2 business days. FedEx Express, Priority Ground, FedEx Ground, and USPS Priority Mail shipments get processed first, and FREE Economy shipments are processed last. 3 PM Eastern is our shipping cutoff to get an order out same-day, and we do not ship on weekends. With that said, we ship fast and usually get packages out same day, every weekday. Please call us if you need clarification -or- if you need us to walk something out to the shippers, we like to help!
- Military APO / FPO: No problem, use USPS Priority Mail service. FedEx services are not available for APO/FPO.
- We ship worldwide!
- Tracking numbers will be e-mailed the day of shipment.
- All packages are insured against loss & damage.
SERVICES, RATES & TRANSIT TIME
We offer FREE Economy shipping on orders over $100 within the contiguous USA via FedEx SmartPost, regardless of how many items you purchase. Economy shipping orders are usually sent via FedEx SmartPost which is a hybrid delivery service that starts with FedEx, but is delivered by your local post office. Standard delivery time is 7-10 days. FREE Economy shipping does not apply to orders being shipped to Alaska, Hawaii, or International Addresses (see USPS Priority Mail section below).
We offer $12.99 Priority Ground Shipping within the contiguous USA via the carrier of our choice, regardless of how many items you purchase. This service gives your order priority in our warehouse and will arrive in approximately 1-7 business days.
Priority Mail is an expedited service available to all US residents including those in Alaska, Hawaii, Guam, Puerto Rico, the US Virgin Islands, PO Boxes, and APO/FPO's. Your order will receive priority in our warehouse and will arrive in approximately 2-4 business days.
FedEx Ground Home Delivery is a truck based service available to residents of the contiguous USA (No PO Boxes). This option gives your order priority in our warehouse and will arrive in approximately 1-5 business days. FedEx Ground delivers Tuesday thru Saturday to residential addresses.
FedEx Ground Transit Times on map below are guidelines only, not guaranteed.
Express transit times are guaranteed from actual date of shipment. FedEx Express delivers Mon-Fri only. Saturday delivery is an optional service discussed below. Non-backordered items will ship within 24 hours. Please order by 3 PM Eastern time to ensure package will get out in time. Feel free to contact us to discuss urgent shipments, we are happy to verify stock and transit times.
Saturday Delivery is an optional FedEx Priority Overnight service that costs approx $20 more than traditional Overnight service. Customer must contact us by 2pm Eastern Time Friday with Saturday Delivery requests. This option is not available online.
International shipping is available to most countries via the United States Postal Service. To display shipping options prior to checkout:
- Add desired items to your shopping cart.
- Click the "Shipping Options" link on the shopping cart page
- Enter your state/province, postal code, and country
Important Notes About Int'l Shipping:
- Customer is responsible for any customs fees / duties assessed by the postal service. We have no information on these fees
- In the event of a return - exchange - warranty issue, international customer is responsible for shipping charges both ways
LOST OR DAMAGED PACKAGES
In the unlikely event that your order is lost or damaged in transit, contact us immediately. FedEx and US Postal Service regulations require that loss & damage claims be filed within 14 days of shipping. We will initiate a claim and replace items at the discretion of the carrier. Please Note * Replacements and refunds will not be issued until completion of claim 2-3 weeks
Damaged or mutilated packages should be kept for inspection.
Please do not open your package with a sharp object. We cannot be held responsible for products damaged while opening the box.